Course Description:

 

This course is designed to enhance the knowledge, skills and  attitude  of  Front Office personnel in accordance with industry standards. It covers the basic, common and core competencies on receiving and processing reservations, operating a computerized reservation system, providing reception and accommodation services, conducting night audit, providing club reception services and providing porter services.

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Nominal Training Duration:

 

  18 Hours (Basic)

  24 Hours (Common)

400 Hours (Core)

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Total hours: 442

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Trainee Requirements:

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• Can communicate in English both in the oral and written form

• Can perform basic mathematical computation